Frequently asked questions

We only ship to the United States.

Standard (4 – 7 days): Free of charge
Expedited (3 – 5 days): USD 3.99

Other countries

We currently do not ship to any other countries.

Our products are also available on amazon.com. If you live in a country where you can order products via amazon.com, you can find our products on Amazon here.

Yes! All Idaho Jones products come with a 12-month warranty.

We take the quality of our products and the experience of our customers very seriously. We are a growing company that is continuously improving its products. In the rare circumstances that mistakes happen, we do everything in our power to make our customers happy.

If you run into any issues with our products, please email hello@idaho-jones.com or use the form on our contact page describing the problem and providing your order number. We will get back to you right away with a solution!

New, unused merchandise may be exchanged or returned for the price paid at the time of purchase within 30 days.

To request a return, please email hello@idaho-jones.com or use the form on our contact page and include:

  • your order number
  • your receipt or proof of purchase
  • the reason for your return.

We will send you the return instructions and the return label. You are responsible for paying for the shipping cost to return the item.

You have a maximum period of 30 days for this return to be completed and returned to our fulfillment center.

You can read our full returns policy here.

Our secure payment provider is Stripe.

Stripe accepts Visa, Mastercard and American Express cards.

Payments are processed in the currency of your geographic location.

Apple Pay is available if you are visiting us via a compatible Apple Mobile device.

Please contact us via the form on our contact page as soon as you would like to cancel or change your order. If your order has not yet been processed, we will cancel or change your order as you wish. However, if your order has already been processed, this will not be possible. In this case, you can return your order for a refund once it has been received.

Please email hello@idaho-jones.com or use the form on our contact page and we will get back to you right away.