Frequently Asked Questions

Orders shipped via Standard Shipping arrive in 4-7 days from the time the order was placed. Expedited Shipping arrives in 3-5 days. Orders to Hawaii, Alaska and APO/FPO are sent via Standard Shipping and arrive in 6-14 days.

Please note that orders placed after 12 noon Pacific time on Friday will not ship until the following business day.

Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at hello@idaho-jones.com.

Please send an email to hello@idaho-jones.com with your order number.

We leverage Amazon’s vast network of warehouses and logistics capabilities to be able to get your Idaho Jones items in your hands in the quickest way possible.

We are currently shipping only to the US.

Our products are also available on amazon.com. If you live in a country where you can order from amazon.com, you can find our products there.

Idaho Jones warrants against manufacturer’s defects for up to 1 year after the order date of the original purchase, purchased on our website or on Amazon.

If you run into any issues, please email hello@idaho-jones.com.

Please include a photo and a description of the issue and your order number.

We will get back to you right away with a solution!

If the issue cannot be resolved, we will replace it with the same style and color of bag. Replacement bags are covered under the 1 year warranty from the date of the original order; the 1 year warranty does not renew at the date of delivery of the replacement bag.

To help our customers understand what is NOT covered under our warranty, here is a helpful list:

• Accidents: Stuff happens when you are around babies and little children. Our warranty does not apply in case of spills, writing or drawings on bags, lost or stolen bags, if the bag is incorrectly cleaned or treated or any other sort of accidental misuse.
• Wear and Tear: Life is a bumpy ride and it’s only normal that your Idaho Jones items get a few scrapes along the way. Our warranty is not intended to keep your items brand new throughout their use.
• Intentional damages: We do not offer warranty coverage for bags that have been intentionally damaged.

Orders from idaho-jones.com:

We accept returns up to 30 calendar days from the date of delivery of your order.

• - All items must be returned new, unused and in original packaging
• - Please make sure you obtain proof of postage for your return package
• - Items you would like to return should be sent back to us within 30 days of your order date
• - Once received by our warehouse, returned items are processed within 10 working days
• - Bags that have clearly been used are not eligible for refund or exchange.

If you'd like to return a product, please email our Customer Care team at hello@idaho-jones.com.

Please make sure to include your order number and the reason for your return.

We will send you a return label and recommend that you send your item back to us via USPS. Please note that you are responsible for the return shipping cost of the item.

Orders from amazon.com:

Items purchased on Amazon.com or received through Amazon Gift Registry are subject to Amazon’s return policy. Please contact Amazon Customer Service directly: https://www.amazon.com/gp/help/customer/contact-us

Maybe! Take a look on our social media channels to see if a deal has recently been announced. The first people to know about promo codes/discounts/sales are our email newsletter subscribers, so make sure you sign up for that!

Yes! We offer a 15% discount to members of the military and their families. Please email hello@idaho-jones.com with your (or your family member’s) service details.

We also provide free standard shipping to APO/FPO addresses.

There are many reasons a discount code may not work: it may be expired; you may have used the discount code previously; or there may be another discount code already applied to your cart (only one discount code can be used per order). For further assistance, contact Customer Care at hello@idaho-jones.com

Only one discount code can be used per order. Items marked down and “on sale” cannot be purchased with an additional discount code.

Thank you so much for wanting to share the Idaho Jones love with your followers. Please check our Collaborations page to learn more about our Brand Ambassadors and Affiliate Programs. If you can’t find your answer there, please send an email to us at hello@idaho-jones.com.

You can create an account by going to “My Account” page and clicking on “Don’t have an account yet?”.

Don’t worry! You can reset your password easily by going to “My Account” page and clicking on “Forgot your password?”

No problem at all. You can check out as a guest. You will see this option on your check out page.