Warranty & returns
The Idaho Jones Promise
We insist that you love everything you buy from us. If you're unhappy for any reason, let us know and we'll do everything in our power to make things right again.
Idaho Jones warrants against manufacturer’s defects for up to 1 year after the order date of the original purchase, purchased on our website or on Amazon.
If you run into any issues, please email hello@idaho-jones.
Please include a photo and a description of the issue and your order number.
We will get back to you right away with a solution!
If your issue cannot be resolved, we will replace your item. Replacement items are covered under the 1 year warranty from the date of the original order; the 1 year warranty does not renew at the date of delivery of the replacement item.
To help our customers understand what is NOT covered under our warranty, here is a helpful list:
- Accidents: Stuff happens when you are around babies and little children. Our warranty does not apply in case of spills, writing or drawings on bags, lost or stolen bags, if the bag is incorrectly cleaned or treated or any other sort of accidental misuse.
- Wear and Tear: Life is a bumpy ride and it’s only normal that your Idaho Jones items get a few scrapes along the way. Our warranty is not intended to keep your items brand new throughout their use.
- Intentional damages: We do not offer warranty coverage for bags that have been intentionally damaged.
Orders from idaho-jones.com:
We accept returns up to 30 calendar days from the date of delivery of your order.
- - All items must be returned new, unused and in original packaging
- - Please make sure you obtain proof of postage for your return package
- - Items you would like to return should be sent back to us within 30 days of your order date
- - Once received by our warehouse, returned items are processed within 10 working days
- - Bags that have clearly been used are not eligible for refund or exchange.
If you'd like to return a product, please email our Customer Care team at firstname.lastname@example.org.
Please make sure to include your order number and the reason for your return.
We will send you a return label and recommend that you send your item back to us via USPS. Please note that you are responsible for the return shipping cost of the item.
Orders from amazon.com:
Items purchased on Amazon.com or received through Amazon Gift Registry are subject to Amazon’s return policy. Please contact Amazon Customer Service directly: https://www.amazon.com/gp/help/customer/contact-us